FAQs & Policies

Booking is quick and seamless with CutiePaws 💖 You can schedule your pet sitting or dog walking services through our online portal or directly in the CutiePaws app.

Our app allows you to manage bookings, receive real-time updates, and communicate with your sitter—all in one place. Once your request is submitted and payment is received, your visits will be confirmed and assigned to our trusted care team.

📱 Download the CutiePaws App:

• iOS: https://apps.apple.com/us/app/cutiepaws-pet-sitting/id6753825777
• Android: https://play.google.com/store/apps/details?id=com.cutiepaws

The meet and greet is an in-home visit where we get to know you and your pet before services begin. This allows us to understand routines, behavior, and care instructions so your pet receives safe, personalized care from day one.

Each visit includes feeding, fresh water, potty breaks, walks, playtime, medication (if needed), and lots of love 🐾 After every visit, you’ll receive a detailed update with notes and photos through the CutiePaws app.

No problem at all.  We understand that every home is different. If a lockbox isn’t an option, we’re happy to work with you to arrange a safe, secure, and reliable alternative for accessing your home during pet sitting visits.

Our goal is to make the process easy and stress-free while ensuring your pet receives consistent, dependable care.

Communication is at the heart of what we do 💖

You’ll receive:

• A notification when your sitter is on the way
• An alert when they arrive at your home
• A detailed pet care journal with notes, photos, and a full summary after each visit

You’ll never have to wonder how your pet is doing—you’ll always feel informed and at ease.

You’ll be assigned a primary sitter or dog walker who will get to know you and your pet’s routine.

At the same time, CutiePaws operates as a professional team. If your primary sitter is ever unavailable, another trusted team member will step in to ensure your pet continues to receive consistent, reliable care without interruption.

Our team is made up of trusted community professionals, experienced pet owners, and passionate animal lovers. Every sitter is carefully background checked, screened, and selected for their reliability, experience, and compassionate care.

Yes—CutiePaws is fully insured and bonded, giving you peace of mind that your home and pets are protected while in our care.

We do our best to assign a primary sitter whenever possible. However, we operate as a team to ensure reliable, uninterrupted care if your primary sitter is unavailable.

CutiePaws is designed for clients who want more than just basic pet care—we provide a professional, reliable, and relationship-driven pet sitting experience 💖

With over 18 years of experience, we’ve built long-term relationships with our clients and their pets, becoming a trusted part of their routine and care.

Unlike informal or app-based options, CutiePaws offers a dedicated team of carefully selected, background-checked professionals who are committed to consistency, communication, and high-quality service.

Our approach combines personalized care with modern convenience, including:

• A dependable team-based approach for consistent, uninterrupted care
• Real-time updates and detailed pet care journals after every visit
• Easy booking, communication, and scheduling through our app
• Trusted, established service throughout the Atlanta area

With CutiePaws, you’re not relying on a one-time sitter—you’re choosing an experienced, professional service you can count on for years to come. We’re here to provide not just pet care, but true peace of mind.

Yes! CutiePaws proudly provides professional pet sitting, cat care and dog walking services throughout Atlanta and surrounding neighborhoods 💖

To see if we service your specific area, please visit our service area page here:
👉 https://cutiepawsatl.com/atlanta-dog-walking-pet-sitting/

If you’re unsure, feel free to reach out—we’re always happy to confirm availability and help you get started!

At a minimum, we require visits every other day. However, we strongly recommend daily visits whenever possible 💖

Cats are often more social than people expect and benefit from regular interaction, routine, and monitoring. Even with automatic feeders and litter boxes, daily visits allow us to:

• Ensure your cat is healthy and behaving normally
• Provide companionship and reduce stress
• Keep litter areas clean and comfortable
• Monitor your home for any issues while you’re away

Consistent care helps keep your cat happy, safe, and on a familiar routine 🐾

Absolutely! You can message your sitter directly through the CutiePaws app at any time, making communication easy and convenient.

We understand that plans can change. We’ll do our best to accommodate updates based on availability—just reach out through the app or portal.

We’re happy to accommodate pets with special needs, medications, or detailed routines. Just include all relevant information in your client profile so we can provide the best possible care.

That’s completely okay. Our sitters are experienced with pets of all personalities and will take the time to build trust and ensure your pet feels safe and comfortable.

Before your first visit, please complete your client profile, provide home access details, and schedule your meet and greet. This helps us ensure everything runs smoothly.

Yes! After each visit, you’ll receive a detailed pet care journal with notes, photos, and updates so you always know how your pet is doing.

Gratuity is never required, but it is always appreciated as a way to recognize the care and dedication your sitter provides 💖

If you’d like to leave a tip, 100% goes directly to your care provider. You can easily add a tip through the CutiePaws app when viewing your invoice, or set up a recurring tip for ongoing services.

We know trusting someone with your pet is a big decision—and we’re here to make it simple, transparent, and stress-free 

If you need anything at all, feel free to reach out or request your first visit. We look forward to caring for your pets 🐾

👉 https://cutiepawsatl.com/contact/